bagh Privacy Policy

This Privacy Policy ("Policy") applies to all services, mobile applications, and related digital services of bagh's online platform. When you register, log in, or use any service on bagh as a user, the terms of this Policy govern how your information is processed.

bagh places the highest importance on user privacy. Ensuring the security of your personal information is an integral part of our responsibility. Alongside reading this Policy, please also read our Terms and Conditions, as both documents together define the relationship between you and bagh.

For the terms used in this Policy: "personal information" means any information that can directly or indirectly identify a specific individual. "Processing" means any operation involving the collection, storage, modification, use, transmission, or deletion of information.

bagh collects the following categories of information:

2.1 Registration and Identity Information

• Full name, date of birth, and nationality.
• Email address and mobile number.
• National ID (NID) or passport details, required for identity verification (KYC).
• Username and password created by the user (passwords are stored in encrypted form).

2.2 Financial Information

• Details of deposit and withdrawal transactions.
• Details of the payment method used — bKash, Nagad, Rocket, or bank account information.
• Transaction history and account balance.

2.3 Technical and Device Information

• IP address, browser type and version.
• Device identifier (Device ID), operating system.
• Activity logs on the platform — login time, session duration, pages visited.
• Information obtained from cookies and similar tracking technologies (details in Section 6).

2.4 Communication Information

• Content of conversations with the support team via live chat, email, or any other channel.
• Details of complaints and feedback.

bagh uses collected information only for specific, legitimate, and defined purposes. Those purposes are set out in detail below:

3.1 Account Management and Service Delivery

Creating, verifying, and managing your account; processing deposits, withdrawals, and transactions; managing bonuses and promotions; and maintaining gaming history.

3.2 Identity Verification and Fraud Prevention

Information is used to ensure financial security, prevent unauthorised use of accounts, and monitor suspicious activity. bagh uses SSL encryption technology to secure users' financial information.

3.3 Service Improvement

User behaviour is analysed to improve the platform's speed, navigation, and usability. Statistical analysis is carried out to understand which games or services are used most.

3.4 Communication and Support

Your contact information is used to provide support via 24/7 live chat and email; to send important account-related notifications; and, with your consent, to share promotional information.

3.5 Responsible Gaming

Your gaming activity patterns are monitored to help implement the Responsible Gaming Policy. If signs of excessive gaming or problematic behaviour are detected, appropriate action is taken.

bagh takes both technical and organisational measures to keep users' information secure.

4.1 Technical Security Measures

• All data transmission is secured through SSL/TLS encryption.
• Sensitive information, especially passwords, is stored using industry-standard hashing algorithms.
• Regular security audits are conducted.
• Firewalls and access controls are in place to prevent unauthorised access to servers.

4.2 Data Retention Period

Information is retained while the account is active and for as long as necessary after closure to meet legal requirements. Financial transaction records must be retained for a specified period as required by applicable regulations. Once the retention period ends, data is securely deleted or anonymised.

4.3 User Responsibilities

To keep your account secure, use a strong password and never share it with anyone. bagh will never ask for your OTP or verification code directly over the phone or chat — treat any such request as suspicious.

bagh does not sell users' personal information to third parties for commercial purposes. However, information may be shared in a limited way in the following circumstances:

5.1 Payment Processors

Necessary information is shared with the relevant payment gateways to process transactions via bKash, Nagad, Rocket, and bank transfers. These third parties operate under their own privacy policies.

5.2 Technology and Service Providers

We work with selected technology partners for server hosting, analytics, and cybersecurity services. These partners process information only in accordance with bagh's instructions and under confidentiality agreements.

5.3 Legal Obligations

Disclosure of information may be legally required under applicable laws of Bangladesh, court orders, or legitimate requests from government authorities. In such cases, bagh provides information only to the extent required by law.

5.4 Business Restructuring

In the event of a company merger, acquisition, or asset transfer, user information may be transferred to the relevant parties. Users will be notified in advance in such situations.

Cookies and similar technologies are used to keep bagh's platform running properly.

6.1 Types of Cookies

• Essential Cookies: Required for login sessions, security verification, and the basic functioning of the platform.
• Functional Cookies: Used to remember your preferences, language settings, and gaming environment.
• Analytics Cookies: Collect statistical data to understand how the platform is used.

6.2 Cookie Controls

You can disable cookies other than essential cookies by changing your browser settings. However, disabling essential cookies may interfere with some basic platform functions. Cookie management options are available in the settings menu of all major browsers.

bagh recognises the following rights of users over their own information:

• Right to Access: You have the right to know what information has been collected about you and how it is being used.
• Right to Rectification: You may request correction of inaccurate or incomplete information.
• Right to Erasure: You have the right to request deletion of your information in certain circumstances, though this may not be complete where legal or contractual obligations apply.
• Right to Object: You may object to the use of your information for marketing or promotional communications.
• Right to Data Portability: You have the right to request your information in a structured, commonly usable format.

To exercise these rights, contact bagh's support team. Requests will be processed within a reasonable time after your identity has been verified. You can also visit our Frequently Asked Questions (FAQ) page for answers to general questions about our services.

All casino and betting services on bagh are strictly for individuals aged 21 and above 21+. Personal information is not knowingly collected from anyone under the age of 21.

Age is verified during the registration process. If it becomes known that information has been collected from a minor, it will be deleted immediately and the associated account will be closed. bagh makes every effort to help guardians prevent minors from accessing the platform.

bagh reserves the right to amend this Privacy Policy when necessary. If significant changes are made to the Policy, users will be notified by email at their registered address or via a notice when they access the platform.

Continuing to use the service after the date of a change will be taken as your acceptance of the updated Policy. If you object to a policy change, contact the support team to close your account. Previous versions of this Policy may be provided upon request.

To ask questions about this Privacy Policy, raise concerns, or exercise your data-related rights, contact bagh:

After a complaint is submitted, bagh investigates and works to resolve it within a reasonable time. A separate investigation process is followed for serious privacy-related complaints.